Refund & Cancellation Policy

At Cognitive Care, we are committed to providing high-quality healthcare services with integrity and transparency. As a trust-based organization, we strive to ensure that every contribution, service booking, or payment made towards our initiatives is utilized effectively to serve our mission.

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for our services, programs, and contributions.

1. General Policy on Cancellations & Refunds

Due to the nature of our work in healthcare and community well-being, all payments made to Cognitive Care are considered final and non-refundable, except under exceptional circumstances as outlined in this policy.

2. Cancellation Policy

A. Appointment Cancellations

Patient-Initiated Cancellations: If you need to cancel a medical consultation, health check-up, or appointment, you must do so at least 24 hours in advance to allow us to accommodate other patients.
Late Cancellations or No-Shows: Cancellations made less than 24 hours before the appointment or failure to show up will not be eligible for a refund.
Rescheduling: Patients may request one free reschedule of their appointment, subject to availability.

B. Service Subscription Cancellations

If you have subscribed to a membership, wellness program, or ongoing service, cancellation requests must be made before the next billing cycle to avoid further charges.
No partial refunds will be provided for unused portions of the service.

C. Event & Workshop Cancellations

If you have registered for an event, workshop, or training session, you may cancel your participation up to 48 hours in advance to be eligible for a partial refund (subject to deductions for administrative costs).
No refunds will be processed for cancellations made within 48 hours of the event date.

D. Donation Cancellations

Donations made to Cognitive Care are non-refundable, as they are immediately allocated to supporting healthcare initiatives and community programs.
If a donation was made in error or an incorrect amount was charged, please contact us within 7 days of the transaction for review.

3. Refund Policy

A. Eligible Refunds

Refunds will only be processed under the following circumstances:

Duplicate Payment: If a payment has been made multiple times due to a technical error, the excess amount will be refunded.
Service Unavailability: If Cognitive Care is unable to provide a booked service due to unforeseen circumstances, a full refund will be issued.
Incorrect Billing: If an overcharge or incorrect amount was deducted from your account, the discrepancy will be corrected.

B. Refund Process

Refund requests must be submitted via email to [Insert Contact Email] with relevant payment details.
Once approved, refunds will be processed within 7-14 business days and credited via the original payment method.

C. Non-Refundable Transactions

Donations and contributions (unless there is an error in processing).
Partially used service packages or subscriptions.
Cancellations made after the refund eligibility period.

4. Modifications to This Policy

Cognitive Care reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be reflected on our Website, and continued use of our services will constitute acceptance of the revised terms.

5. Contact Information

For any queries related to cancellations or refunds, please contact us at:

Cognitive Care Address: Hyderabad, Telangana, India
Email: [Insert Email]
Phone: [Insert Contact Number]

By using our services and making payments, you acknowledge and agree to this Refund & Cancellation Policy.

Last Updated: [13/03/2025]

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